Support
Common questions
The questions we get on the phone most often, with answers. If yours is not here, call or write to us.
Internet, television and bills
Next Fiber, the fibre network in Novi Pazar and Sjenica.
We have not paid last month's bill yet. Can you keep our services on until we do?
We can, if it is the first time that month and if the request reaches us before the last three days of the month. Services stay on this way for three days.
Why is my television not working?
Most often it is a technical fault. Call technical support and we will check what is happening on your connection.
Why is my internet not working?
Call technical support. We check the connection from our side and tell you what comes next, and if it is needed we book a visit.
Where can I pay my internet bill?
Through your banking app, at any payment counter, or with us at the branch office at Šabana Koče 14 in Novi Pazar.
I paid today, why is the service still not active?
If you paid at an exchange office or another payment counter, the payment is usually booked the following day.
If you paid at our branch office and the service still does not work, call support so we can check the status of the payment.
Why can a crew not come out straight away?
When you report a fault it is logged and passed to the colleagues who plan the visits. Jobs are handled in the order they came in.
That is why the arrival time depends on how many jobs are in the queue, not on how urgent the fault looks to us.
Scooters, bicycles and equipment
Next Technology, sales and servicing in Novi Pazar.
Which electric scooter models do you carry?
We carry Prima and Lumia, the two models people ask for most. For exact specifications and current prices it is best to drop in or call.
Do you have spare parts, and what do they cost?
We supply spare parts for the scooters and electric bikes we sell. The price depends on the part, so call us, tell us the model and the part you need, and we will check whether it is in stock and what it costs.
Do you have electric bicycles?
We do. The models change through the season, so the quickest way is to call and ask what is in stock.
Do you have electric scooters, the standing kind?
We do not carry standing electric scooters at the moment.
Which cameras do you carry?
We work with Tiandy and Hikvision equipment. Which model fits depends on the building, so it is best to tell us what needs covering.
Do you repair computers?
We do not repair computers or computer equipment. Selling IT equipment remains part of what we do.
Finding us
Three addresses in Novi Pazar, each for a different kind of visit.
Where is the company?
The head office is at Save Kovačevića 296 in Novi Pazar. The central warehouse and the main reception are there too.
Where is the service centre?
The service centre is in a separate building just below the company itself, at Save Kovačevića 296B. It has its own entrance, not the main one.
What are your opening hours?
Weekdays from 09:00 to 17:00, and Saturdays from 09:00 to 16:00.
Did not find your answer? Write to us or call